Customer Reviews in 2010-11
Larry Cain, 4/14/11, Keller
Your facility is clean and organized. Your employees are friendly and knowledgeable. I had a positive experience. I was shown the problem and was offered the fix. I was given the price for parts and labor up front. I felt the people were confident and this put me at ease. I’ll keep coming back!
Liliane Echevarria, 4/13/11, Roanoke via Demand Force
Excellent Customer Service
The staff is friendly, knowledgeable, upfront and helpful. They will definitely see my car again.
Ruthie Ridenour, 4/8/11, Haltom City
I used your facility years ago, moved away and now I am back! My experience with your employees is wonderful. The customer service is great and I am a woman saying this!! You are Christian and that is a wonderful part of doing business with you!
Veronica Carneal, 4/5/11, Fort Worth via Demand Force
Customer for Life
I love Kevin and I love Jeffrey’s. They did quite a bit of work on my 14 year old VW and she is running better than ever! I could not be happier. Great service at a very reasonable price. It is important that our vehicle be safe for our precious cargo (3 year old daughter) and I am confident that it is. We are customers for life.
Lowell Martin, 4/5/11, North Richland Hills via Demand Force
Outstanding
Jeffrey’s provided me with first class service at a fair price. I would highly recommend them to anyone looking for fair and honest people to work on their vehicle.
Richmond and Patricia Watson, 4/5/11, Saginaw via Demand Force
Auto Repair
The estimate was done in a manner that encouraged the repair to prevent damages to the vehicle. I did not feel pressured to repair, but simply informed. There was no pressure sale. I am glad that I got the work done and I felt comfortable with the overall experience…Thank you.
Charles Scoma, 4/4/11 North Richland Hills via Demand Force
We always find the people at Jeffrey’s courteous, helpful and prompt. We are very satisfied with our work done there.
Debra Gerisch, 4/1/11, Fort Worth via Demand Force
Great job on an old car
I was very pleased with the work and honesty. They only repaired what was needed and did not run my bill up on my daughter’s car that had over 90,000 miles. It had not had all the proper maintenance as it should have…I would recommend Jeffrey’s to anyone and plan to bring my vehicles back to them.
Dale Biery, 4/1/11, Fort Worth via Demand Force
Alignment
Quick, easy, professional service done right.
Marlene Gach, 4/1/11, Keller via Demand Force
Coupon from Discount Tire
Courteous staff, excellent service, reasonable wait time.
Anonymous, 4/1/11 via Demand Force
Kevin was great!
Kevin was so great updating us and educating us on the ins and outs of our repair. The service was great and we will definitely give them repeat business!
Dave Shealy, 4/1/11, Fort Worth via Demand Force
Your guys did such a great job on my Ford SUV…I’ve only been in Texas a short time and I have been looking for a good repair shop with fair prices and good workmanship. Thanks!!
David Routzon, 3/31/11, North Richland Hills via Demand Force
Great Service!!
These guys are a rarity in 2011; great technicians and honest. I brought my car in last week with a number of diverse problems. They reviewed all of my issues and gave me a full estimate. I couldn’t afford everything, but had 2 major items repaired. They stayed with their estimate for just these 2 items even though the repair involved more than expected. The car now runs fine. I’m totally satisfied and would highly recommend them anytime! Great job guys!!
Candice Stephens, 3/29/11, North Richland Hills via Demand Force
FANTASTIC
I was referred here from Discount to get my alignment fixed on my truck. I was given exceptional service and my truck is driving like a dream now!
Anonymous, 3/29/11 via Demand Force
Exhaust on 2011 Armada
I had a flowmaster 2/1 50 series muffler installed and a Magnaflow tip. The guys behind the counter were courteous and straightforward. Easy to work with as well. Facility was clean. The muffler guy was able to set the tip angle and position to my request and painted the welds to prevent rusting. The price was not a “deal” but less than expected. I have already recommended a couple of friends to your shop if and when they need repairs needed on their truck. I will be back when more work is needed.
Anonymous, 3/25/11 via Demand Force
Best Mechanic in DFW
Superb service, friendly and personable. Extremely honest. Saved me hundreds of dollars. I will be returning.
Eddie Pietrowicz, 3/25/11, Watauga via Demand Force
Excellent job!
Jeffrey’s did an excellent job installing custom dual exhaust on my 1988 Chevrolet C1500 silverado pickup. Looks and sounds great. I would recommend them highly.
Mark Garza, 3/24/11, Keller, via Demand Force
Excellent job on repairing Exhaust. Resolved engine light issue, where several other shops were experimenting at my cost. Awesome! I have been a customer for years and have not been let down.
Carlos and Danielle Cepeda, 3/22/11, North Richland Hills via Demand Force
Excellent Customer Service!
All of the employees were very attentive to my needs and communicate well. I worked with Rob specifically and he contacted me in a timely manner and was very friendly. They have excellent customer service!
Craig Altrock, 3/22/11, Keller via Demand Force
Good Service
I never want to go and get our car worked on but when it is necessary I completely trust Jeffrey’s. I enjoy the environment. I am never made to feel like my questions are stupid! I also appreciate the guarantee that goes with the work. We had our AC worked on and something went wrong not too long after wards. We just took it back and they took care of everything in a timely manner!
Eddie Pietrowicz, 3/18/11, Watauga
Great job on my exhaust system! Looks good and sounds great!
Mel Hooten 3/18/11, Haltom City via Demand Force
Prompt and courteous. We have only one vehicle so a ride was provided for me when I dropped my truck off and after repair work had been done. I am much obliged to you for that. Truck is running 100% better. Thanks!! I will gladly recommend you to others.
Donny Vaughn 3/18/11, Keller via Demand Force
Loved working with Jeffrey’s Automotive on getting my Ford Windstar’s AC fixed. Danny was great to work with and they got my car fixed in great time as well. Love the personal service and how friendly everyone is there at the repair shop. Great job!
Linda Murphy, 3/17/11, Keller
It was a VERY good experience. My daughter has a ’93 Mustang that seems to always need work and we will call you guys the next time, as I didn’t feel I was getting upselled or talked in to more than what I was there for.
Thank you so much for that experience. Especially being a woman, we are usually taken advantage of.
Gregory Bell, 3/16/11, Fort Worth via Demand Force
Good Service
The service was great. The only downside which is quite minor is that they are closed on the weekends. However, again good job on fixing the car.
Rob Tilka, 3/15/11, Keller
Friendly and honest staff…I was very impressed. Discount Tire recommended you for alignment. It is the best alignment I have ever had on my Lexus…I was grateful that you did not come out and tell me all kinds of stuff was wrong with my car like some auto places do…
Adam James, 3/15/11, Haltom City via Demand Force
As always, a great job guys! I won’t take it anywhere else. A satisfied customer since 2000.
Caren Lane, 3/14/11, Haslet via Demand Force
I’ve always been pleased with Jeffrey’s service. Fast, courteous and the best pricing in town.
Craig Bohling, 3/14/11, Fort Worth via Demand Force
GREAT!!! Quick repair at a fair price. Friendly staff and techs
Brought my Ford F150 in. I expected to leave it there and to be called tomorrow with what they found. Instantly they asked if I could wait and someone would be right out. They took it for a test drive and put it on the rack. Within less then 20 minutes they could tell me what the problem was. I left it there at about closing time and by early morning it was ready. The guys upfront were friendly and great. I met the tech that worked it. He also was friendly and knowlegable. Great service and price!!! Will be going back. Plus I will and have told my friends to try them.
Roy Haenselmann, 3/11/11, Watauga via Demand Force
The service was excellent. I was given timely up dates. I was never in the dark with what was going on.
Joel Cavazos, 3/9/11, Keller via Demand Force
Jerry is great. He really seems to be concerned for the customer… You do a great job!
J.D. Whyte, 3/6/11, North Richland Hills via Customer Lobby
When you move to a new area, especially from out of state, finding a reliable and honest mechanic is always a concern. Jeffrey’s Automotive came highly recommended by several people, including the tire store I took my car to when I needed new tires. The tire store was unable to remove one of my tires because a lug nut was frozen and they could not get it off without breaking the stem. Since it would be unsafe for me to drive it somewhere for a repair if the stem was broken, they recommended I take it to Jeffrey’s first and let them try to remove it. It turned out the mechanic at Jeffrey’s was able to use something that loosened the nut. They didn’t charge me for the service, which I thought was wonderful. I have taken the car to them for my inspections and other repairs. They are always honest about what needs to be done and what doesn’t need to be done. I have never felt like they were trying to take advantage of me because I am a woman. I highly recommend them to anyone who needs repairs to their vehicle or a state inspection.
Janet Elston, 3/6/11 , Fort Worth via Demand Force
Wow! Exceptional Service!
I am rarely impressed, but you have gained a new customer! I was warmly greeted and from start to finish it took just about an hour for a front end alignment…all without an appointment. I was referred by Discount Tire and was using a coupon. Never once did I feel like I was an imposition to any member of the staff. You have restored this skeptic’s trust in the auto repair business, and I shall be returning for all of my service needs. Thank you!
Charles Scoma, 3/6/11, North Richland Hills via Demand Force
Always courteous efficient and friendly service
Chris Pileggi, 3/5/11, Hurst, via Demand Force
I have had each of my vehicles serviced by Jeffrey’s. Honesty, integrity and great communication…and a great deal for my money. Don’t take this review lightly, as I usually do all repairs myself and have high standards.
Janice Martin, 3/4/11, North Richland Hills via Customer Lobby
I’ve had bad experiences before with auto repair shops before, but Jeffrey’s Automotive Repair has been honest and above board with me every time I’ve been there, so that’s a plus for me. I heard about them from one of the assistant coaches on my grandson’s tee-ball team; he happens to work for them. He was so honest and open, and I’ve never been dealt with that way before, so I thought I would give them a shot
Hunter Paugh, 3/4/11, Fort Worth via Customer Lobby
My son was in Jeffrey’s Automotive to have his alignment checked. He was told by his service manager, Kevin, that he needed several repairs. Instead of trying to sell him everything and take advantage of him, Kevin took him back to the mechanic and both of them showed my son under the car what the problems looked like. He was nice enough to prioritize the repairs as critical to the alignment and others as optional. My son said he felt like he was part of the repair process and now knows what other repairs are still needed. Bottom line – the car got fixed and aligned as promised. Nice to know these guys treat all customers, even teenagers, with respect.
Todd Matlock, 3/2/11, Haslet via Demand Force
Great place to have dual exhaust installed!
I called at 8AM and by 10AM my truck was in the shop having a new Flowmaster muffler installed and new dual pipes. Fernando is the expert for dual exhaust installation and he did an outstanding job and took the time to go over my options on mufflers and exhaust tips to choose from and really did a superb job. I will surely recommend Jeffrey’s Automotive to friends and family. Thank you!
Nathan Martin, 3/1/11 via Demand Force
Great!!
I have been using Jeffrey’s for the last 4 years. I have found them to be trustworthy and precise in all they do. I send all my family and friends to them and you should too!
Donald & Joan Davis, 2/28/11, Fort Worth, via Demand Force
I was greeted by a smiling agent and was assured they would take care of my car right away. It seemed like no time and I was on my way! Always great service!
Mike Boutin, 2/28/11, Keller via Demand Force
I want to thank you for replacing the broken stud on the driver’s side front wheel hub. I was pleasantly surprised when I removed the wheel on Saturday.
John P. Velasco, 2/26/11, Keller, via Demand Force
Over the last few years after moving to Texas I was continuously looking for a good auto repair shop. Jeffrey’s Automotive is one of the best there is! They provide you with their upfront analysis of the issue, call you to inform you of the issue and repair to perfection.
Lydia Pedroza, 2/24/11, Fort Worth, via Demand Force
Great Service and Fair Prices
I needed a front end alignment. I made an appointment and when I arrived my car was taken right in and work was begun. All the workers were very friendly and kept me informed about my car’s progress. I’ll return when my car needs another service! Thanks!
Linda Mazerolle, 2/22/11, Keller, via Demand Force
Repair was completed as promised. Estimate was accurate and all labor and parts are guaranteed. Will use Jeffrey’s for all of our car repairs.
Johnnie McCarson, 2/21/11, Fort Worth, via Demand Force
JEFFREY’S IS A SUPER AUTO REPAIR FACILITY, IF YOU COULD GET BETTER I DON’T KNOW HOW
I AM VERY PLEASED WITH THE RECENT SERVICE I RECEIVED FROM JEFFREY’S AUTO REPAIR SHOP. THE COST AND TIME IN THE SHOP WAS MUCH LESS THAN I EXPECTED. I EVEN RECEIVED A FREE RIDE HOME AFTER DROPPING MY VEHICLE AT YOUR SHOP. YOUR OFFICE WORKERS WERE VERY FRIENDLY AND HELPFUL…A GREAT COMPANY. IF I HAVE ANY MORE VEHICLE MECHANICAL PROBLEMS I WILL BE BACK FOR THE GREAT SERVICE I KNOW I WILL RECEIVE. JEFFREY’S PUTS CITY GARAGE SHOPS, GOODYEAR AND FIRESTONE SHOPS TO SHAME. THANKS FOR YOUR SUPER SERVICE.
Kathryn Bashaw, 2/15/11, Haslet, via Customer Lobby
Wouldn’t take our cars anywhere else
We recently learned about Jeffrey’s Automotive and could not be happier with them. As you all know…looking for a auto repair shop/person is absolutely grueling, especially when you don’t know much about cars but you know you’re getting ripped off on repairs. The people at Jeffrey’s are kind, honest and trustworthy. Their waiting area is family friendly with clean music and no trashy magazines. We love Jeffrey’s…and as one of our cars has more than 200K miles on it, I think we will be going back a lot in the near future!
Randy Dingus, 2/15/11, Fort Worth, via Demand Force
Front End Alignment
Very professional and efficient!!! I would recommend them to anyone!!!
Sue Kinderknecht, 2/15/11, Fort Worth, via Customer Lobby
Fair and Friendly
We’ve been going to Jeffrey’s since 1991, with an assortment of vehicles. They’ve always been honest and fair. We trust them completely.
Cliff Johnson, 2/15/11, Euless, via Demand Force
Wheel Alignment
Great Price. Quick Friendly Service.
Joe Pena, 2/14/11, Keller, via Demand Force
A very honest and knowledgeable business
Cliff Young, 2/11/11, Fort Worth
The facility is clean and orderly. My experience with your employees was very pleasant to say the least! The Customer Service was top notch. I was kept informed throughout all of the work performed…then the personnel went out of their way to give me a ride home, as well as picking me up when the work was completed. The personnel are all quality!! From the service writers to the technicians …they were all happy to explain everything to me…I felt as if I were a part of the family.
Adam Macgorman, 2/9/11, Fort Worth, via Demand Force
Excellent Service
Timely estimate, friendly and informative service manager. Work was done as quickly as possible. Jerry did a great job keeping me informed and keeping the insurance company working. Very nice change from what I have come to expect in the automotive repair business.
Thank you for meeting a higher standard.
Courtney Hagen, 2/8/11, Keller
Pleasant Experience! I appreciate being called about the work and cost before any service is performed. Everyone is really down to earth and you have great reviews online.
Scott Casey, 2/8/11, Fort Worth, via Demand Force
Good Visit
Good time, a little expensive, but hey, it’s an older truck!
Pat Withers, 2/7/11, Keller
Excellent facility. Your employees are very friendly, honest and forthright. Excellent service and reasonable prices.
Jay Vora, 2/6/11, Colleyville, via Demand Force
Very Good!
Very good communication and customer service. Quick turn around time.
Debra James, 2/2/11/ Bedford
Your facility is nice! I was very impressed. Your customer service is excellent. I felt like they really cared about me and that is not common these days in automotive repair shops. You showed me respect and did not treat me like I was just another number.
James Anderson, 2/1/11, Fort Worth via Demand Force
Service was prompt and price was reasonable
Larry West, 1/31/11, Fort Worth, via Demand Force
Consistent service with integrity
I spent $1500 which is like pulling teeth for me. However, I trust these guys more than any other mechanic I have known. My car is running great. It says something when a man thanks a business after they have taken $1500.
Don Newman, 1/31/11, North Richland Hills, via Customer Lobby
A great trustworthy repair shop
I’ve been a customer of Jeffrey’s Automotive Repair for about three years and have never had any problems with them. They are fast and efficient and they service all types of cars, so I can bring my wife’s car in too. They are trustworthy and I like their values. I highly recommend them to anyone looking for a good, reliable, honest Repair shop.
Tony Thomas, 1/31/11, Fort Worth, via Demand Force
ANDY was GREAT! Thank you! I was highly satisfied.
Denise Stalcup, 1/28/11, Fort Worth, via Demand Force
Fast courteous service without any hassle! Will use again.
Kevin Brown, 1/25/11, Keller, via Demand Force
I love the new decor with the metal bars gone in the office. Love it!!
Reginald Andrews, 1/25/11, Fort Worth, via Demand Force
I appreciate the friendly honest service. Always feel I am getting treated fairly.
Phil Kolb, 1/24/11, Keller, via Demand Force
Honest friendly service, will return again
Kenneth McKee, 1/21/11, Fort Worth, via Demand Force
Repaired transmission in a timely manner
Cindy Barton, 1/20/11 Roanoke, via Demand Force
Very pleasant. I sat in the lobby for awhile and was able to observe your staff’s interaction with many of your customers. No matter who the customer was, your staff was polite, humorous and upfront with each customer. I appreciated your helping evaluate the priorities of work that needs to be done on my car in subsequent visits. Given the state of the economy, we all need help making intelligent choices. Thank you.
Brad Jones, 1/12/11 Fort Worth, via Demand Force
Totally Lucked Out!
I showed up at 4:00 in the afternoon holding a suspension part that I had just bought at NAPA and didn’t want to attempt to install myself. Just so happened that a mechanic was available and they did the work as I waited. The labor cost less than I expected and was well worth it! I was very impressed. Thank you.
Randy Nedrow, 1/08/11 Fort Worth,via Demand Force
The Best!! Unlike any other auto experience, in that this operation (though seems low key upon walking in) is nothing but top notch and VERY friendly and professional. All of the associates KNOW what they are doing, they CARE, they are FAIR, and most important they are HONEST!
Ricky Sotelo, 1/07/11 Fort Worth via Demand Force
I am new to this area and I asked a few of my neighbors if they could recommend a good and affordable place to have my car worked on and almost everyone recommended Jeffrey’s!
Tom Snider, 1/06/11, Watauga via Demand Force
Good work means return business. You did good. I will be back.
Brad Gray, 1/06/11, Haslet via Demand Force
Good as always! Jeffrey’s Auto has all the services that your car could need in one location making it the best choice in the area for a quick turnaround.
Happy Customer, 1/05/11, via Angie’s List
Many things were needing repair in this 1997 Suburban that have been neglected. Leaky this and that. But it was “travelling” somewhat when driven and they found some front end work causing it. It was a fair price for the work, too high on the part. However, after having gotten a proposal from the dealer, their price was about the same overall but they could get it in and out faster. This is an excellent place for a second opinion when you’re unsure if it is overpriced or diagnosed correctly. We have used them before on this vehicle and on my 1999 Toyota Camry. sorry, I can’t remember the part name details as my husband worked with them on that.
They are far away from us but were highly recommended originally by Discount Tire (who has been reliable for us in what they sell, install, and repair. They also give you a 10% discount certificate for Jeffries.) We found that they are excellent diagnosers, repairers, front desk workers, do well on explanations, show you what and why on the car. They are prompt and reliable. The only issue we have is that they charge double to triple the cost on the parts. They give a two year warranty on their work and parts, so I think that’s how they justify it. If you buy your own part, then only the labor is guaranteed. Great group here.
Monty Anderson, 1/05/11, Saginaw via Demand Force
Friendly service and repairs done right!
Anonymous, 1/05/11 via Demand Force
Thank you for your professional, friendly and prompt service. All repairs were completed and my truck is running great!
Terry Atkinson, 1/04/11, Keller via Demand Force
First time customer and I was very pleased with my experience at Jeffrey’s!
Rick Wahlin, 1/01/11, Keller via Demand Force
Great service…professional…trusted and fast.
John Gilbreath, 12/31/10, Fort Worth via Demand Force
Very Satisfied
Terry Cawood, 12/30/10, Fort Worth via Demand Force
Excellent! Thanks for your prompt friendly work.
Anonymous, 12/30/10 via Demand Force
Great Experience…My car was completed promptly and additional issues with the front struts were brought to my attention. The employees who I spoke to were all professional and courteous.
Richard Nelson, 12/28/10, Keller via Demand Force
Courteous and fast as always
Peggy Cunningham, 12/22/10, Fort Worth via Demand Force
First time customer…good experience. Kevin and Jerry are informative.
Sandy Silverman, 12/17/10, Keller via Demand Force
I purchased 4 new tires from Discount Tire. They directed me to Jeffrey’s to have the alignment done. I am highly satisfied!
Karin Krause, 12/14/10, North Richland Hills
Your facility is clean. Your employees are honest, helpful and friendly, trustworthy and knowledgeable.
Michael Ortiz, 12/10/10, via Demand Force
Great Customer Service
Jerry and his team made me feel very welcomed and that my vehicle was top priority.
Elizabeth Rodriguez, 12/08/10, Fort Worth via Customer Lobby
Fast, friendly and helpful
When my car came back in for a leak and it overheating, Kevin was able to get it looked at quickly and had me back in my car by the end of the day. That helped me out because I am a student and need my car. I will come back for any future repairs.
Kim Reynolds, 12/07/10, Fort Worth via Customer Lobby
Jeffrey’s Automotive Repair took good care of us. They got us in right away, they quickly fixed any problems we had, and they were really nice. We had them fix the motor mounts, the alternator, and they performed a few other repairs. Everything is now running smoothly.
Olin Gibbins, 12/07/10, Fort Worth, via Demand Force
I had exhaust put on my Dodge truck. Although there was miscommunication initially, the technician corrected the problem and I am very satisfied with the work performed.
Craig Altrock, 12/06/10, Keller, via Demand Force
Fantastic! We are not always happy with the problems our cars have but we always feel like we get good honest advice at Jeffrey’s! They have helped us decide if something must be fixed or can it wait until a better time financially. The one time we had problems after our car was worked on we got immediate help and resolution! All our car repairs happen at Jeffrey’s.
Richmond and Patricia Watson, 12/06/10, Saginaw, via Demand Force
Excellent! Service was friendly and in a very timely manner.
Carl Grassl, 12/06/10, North Richland Hills, via DemandForce
Good work done in a timely fashion… I have always had good results with any task being performed by the Jeffrey’s staff.
David Vick, 12/06/10 Watauga, via Demand Force
Cash is tight and I really appreciate Andy going above and beyond to explore my options for repair. Thank you Andy!
Lauren Hudgins, 12/01/10, Blue Mound
Nice experience. Great Customer Service. Y’all do most everything here and are bigger than any shop I’ve been at before and you give lots of coupons!
Mary McKee, 11/30/10, Fort Worth, via Demand Force
Excellent! Fixed my problem with my truck, provided excellent customer service and reasonable prices
Marilyn Thomas, 11/29/10 Euless, via Demand Force
Great -Very Polite – Kept me informed how long it would take…Everyone that I talked to was very helpful and polite. They kept me informed as to how long it would take and what other services might be required.
Julie Foster, 11/22/10, Keller
Your facility is nice. My experience with your employees was perfect…caring..and helpful. The guy at the register was very nice. The customer service I received was great…above and beyond! You seemed to care about saving me money.
Dan Griffin, 11/23/10, Colleyville
Three words describe my first impression – clean, courteous, and knowledgeable. My experience with your employees was excellent in every regard. This is my first visit to your center and I found it to be absolutely the best customer service. I appreciated the Christian music playing and the positive caring staff. You are the “customer” approach!
Robert Achee, 11/23/10, North Richland Hills, via Demand Force
Excellent service and maintenance provided all the time. Trusted automotive repair service center.
Donny Vaughn, 11/22/10, Keller TX via Demand Force
We had to have our brakes fixed and some minor work to fix our heater. Danny was very personable as was the other friendly staff when we arrived to pick up the car. Love it when Danny helps b/c he is so courteous and professional. Very attentive to my need to get my car back running soon. Thanks Danny!