We are always humbled by the reviews our customers give Jeffrey’s Automotive. We receive handwritten notes, feedback forms and various online reviews each week from very satisfied customers. Yes, there are some reviews that note ways we could improve, and we respond to each of those with follow-up, consideration and improvement. We believe our customers to be our best form of advertising. We also know that people talk about their mechanic – and it’s not always good. The following are some of the most common reasons that, even in the past few months, our customers are telling their friends about Jeffrey’s:
- No unnecessary upsell
Because our customers tell us, one of the things they like about Jeffrey’s is that we do not engage in “upselling” that may leave many customers suspicious and confused. Because we offer a 25-point inspection on most cars that come into our shop, we may find additional problems with your vehicle that need attention. But we are not trying to sell you auto repair services that are not necessary. We diagnose, we repair the problem and get you safely back on the road.
Here’s what some of our customers have said (click to view a larger image that you can read better):
- Nice waiting area
Probably a chief complaint customers have always had about mechanics and auto repair shops is that they are not clean, perhaps smokey, and sometimes because of the nature of some of the decor (if you know what I mean), not an appropriate place to bring your kids. Not at Jeffreys! We have worked hard to provide a waiting area that is unlike you find at many of the independent auto repair shops out there.
Here’s what some of our customers have said (click to view a larger image that you can read better):
- Exceptional customer service
Of course every mechanic in Fort Worth wants to say that we have the best customer service in town. We think we do – but rather than tell you ourselves, we will let some of our customers mention specific things they enjoy about bringing their cars to Jeffreys (click to view a larger image that you can read better):
We have 5 service writers up-front in our front office eager to serve you, answer all your car care questions, and help you understand what your vehicle needs to be safe on the road!
